About Meplushyou

Meplushyou stands for high quality, handmade plushies.
All plushies are made with the greatest care, by the person behind Meplushyou: Marlou.

My plushies are made with very soft minky cuddle fabric and will have machine embroidered details, unless otherwise agreed upon. They are stuffed with soft fiberfill and the feet are often filled with weighted plastic pellets, to help them stand.

All my commissioned plushies have a ‘Meplushyou’ satin label and will come with a signed adoption certificate.

Terms and conditions

By commissioning me, you (= the buyer) are agreeing to the terms and conditions presented below.
Please note the terms on this page are applicable to private purchases only. Business assignments have different terms, which are available upon request.
Shop policies can be found here.

You must be 18+ to commission me.

Payment

I ask for full payment up front. Shipping costs may be paid after the plush is finished.

I can accept a 50% payment up front and 50% after completion for well known characters only.
In special cases, payment plans are available; feel free to ask to me about it.
In all cases, the plush will be sent when all payment is complete.

The following payment options are available:

Process and processing time

A plush may take anywhere from 3 weeks up to a few months. My usual turnaround time is around 4-5 weeks. The processing time depends on the complexity of the plush and which agreements have been made beforehand. If you have a specific deadline, please let me know and I’ll tell you if it’s possible.

Please note that I am only one person. Unforeseen events may come up and cause delays. If this ever happens, I will always keep you informed.

I will post work in progress pictures on my social media accounts as I work on your plush. If you do not want this, let me know before payment.

Finished work will be photographed and placed in my online portfolio.

Returns and refunds

Custom made products (commissions)

Are you buying a product that is made just for you; a commission? That means that you cannot return your product. Once you pay for a commission, you can no longer receive a refund.

Ready-made products

Are you buying a product that is already finished when you buy it? That means you have a legal return time of 14 days. This is only for ready-made products.
If you want to return your product, please send an e-mail to marlou@meplushyou.com. As the buyer you are responsible for paying the return shipping. Package the product well and use a trackable service. Once your product has been received in good order, you will receive the full purchase price, including initial shipping costs (not the return shipping costs). Please make sure you keep your proof of shipment.

Cancellations (commissions)

If you have made a (partial) payment and would like to cancel your commission, you might be able to receive a refund. This depends on if I have started to work on your plush and/or have already bought materials. You'll have to contact me to discuss options. Payment costs (like Paypal fees) will not be refunded.
Cancellations are not possible if I have started work on your commission.

Shipping

Shipping times

When your product is finished, I will ship it as soon as possible. The delivery times depend highly on postal service and on customs (when outside the EU).

Here's an indication: (May be longer than listed here due to the current pandemic)

Shipping method

Within the European Union orders will be shipped with PostNL; outside of the EU I will either use PostNL or FedEx.
All plush orders will be shipped with tracking information and insurance (signed for delivery). You will receive a link to follow your package.

I can ship with other shipping companies of your choice (like DPD, DHL, etc), but I cannot be held responsible for their service.

Shipping - loss or damage

All orders will be shipped with insurance for damage or loss. This means Meplushyou is responsible for your package until it says 'delivered' in the tracking info.
If your plush arrives damaged, or if your plush doesn't arrive within 4 weeks time, please contact me as soon as possible so I can contact the company that shipped it. In case of damage, please take pictures of the box and damage on the product and send them to marlou@meplushyou.com

If your package gets returned to me, because of a faulty address or because it was not picked up in time from the post office, I will not pay for another shipping attempt. If you want it shipped to you again, you'll have to cover the costs.

Customs / import taxes (for customers outside EU)

Buyers outside of Europe are responsible for any possible import duties, customs fees, taxes and similar surcharges.
Packages are sent insured and marked as full value.

Characters and references

When commissioning me, please provide a clear description and if available, clear reference images of the character you want made.

If I am provided with multiple reference images, it is up to the commissioner to be very clear which elements of which images are to be used.

I will always do my best to color match fabrics as close to your character as I can. Please understand that minky fabric doesn’t come in every color and colors may look different across monitors.

Style & artistic freedom

I will do my best to match your reference images/chosen character as closely as possible. Please be aware however, that as an artist, my own style does dictate how I will make a plush; some stylisation will naturally occur due to my methods and personal tastes. Please see my prior work for examples and ensure that you are generally pleased with my style before committing to a commission, as no refunds will be made if you do not like my style/way of plush-making.

Changes to the commission

I do not accept (free) changes to the project once I start working on it. If details are unclear to me, I will ask you before making the plush. To help get the plush you have in mind, please be as detailed as possible when requesting your commission.

The finished product

Once the commission is completed, you will receive the plush.
Any patterns, drawings/designs, previous versions/prototypes, embroidery files and other materials (like extra fabric) or (electronic) files created will remain the property of Meplushyou.
The pattern used for your plush may not be used by anyone other than Meplushyou.

Safety

The plushies I make can definitely be cuddled and played with. They aren't suitable for rough play though, so please take care when giving it to a child. Because my plushies are one-off custom orders, they do not have safety labels or certifications.

Cleaning

Handmade plush should not be washed in a washing machine and should be spot cleaned only.

Other info

You can find images of my recent work on my DeviantArt and Facebook page. On my instagram you'll find most work in progress photos.

Fabric

The main fabric I use is Minky; a plush cuddle fabric. This fabric is super soft and available in many colors.
If you prefer another type of fabric, please let me know. Accessories and clothing can be made of minky, but also of other fabrics (eg. a cotton shirt).

Sewing

I make my plushies mostly with a sewing machine. Small parts and finishing touches are made by hand.

Embroidery

Details on your plush, such as eyes, markings and the like are embroidered with an embroidery machine.

Airbrushing

Special details such as gradients, which can not be made with just fabric or embroidery, are done with airbrushing.

Contact information

Meplushyou
Boekeloseweg 17
7553DK Hengelo
The Netherlands

E-mail address: marlou@meplushyou.com

VAT ID number: NL002201515B46
Registered with the Dutch Chamber of Commerce (KvK), nr. 64551679.

Instagram: instagram.com/meplushyou
Twitter: twitter.com/meplushyou
Facebook: facebook.com/meplushyou
DeviantArt: meplushyou.deviantart.com

Send an e-mail