About Meplushyou

Meplushyou stands for high quality, handmade plushies.
All plushies are made with the greatest care, by the person behind Meplushyou: Marlou.

My plushies are made with very soft minky cuddle fabric and will have machine embroidered details, unless otherwise agreed upon. They are stuffed with soft fiberfil and the feet are often filled with weighted plastic pellets, to help them stand.

All my commissioned custom plushies have a ‘Meplushyou’ satin label and will come with a signed adoption certificate.

I'm looking forward to creating the perfect plush just for you!

Terms and conditions

By commissioning me you are agreeing to the terms and conditions presented below.
Last update: June 12 2016.

Prices and price quotes

Are you looking to get a custom plush? Please contact me for a price inquiry.
Price quotes stay valid for 2 months.

View base prices in my pricelist.
Note that these are starting prices. Contact me for an exact price.

Payment

I ask for full payment up front. Shipping costs may be paid after the plush is finished.

I can accept a 50% payment up front and 50% after completion for well known characters only.
In special cases, payment plans are available; feel free to ask to me about it.
In all cases, the plush will be sent when all payment is complete.

The following payment options are available:

Processing time

A plush may take anywhere from 3 weeks up to a few months. My usual turnaround time is around 4 weeks. The processing time depends on the complexity of the plush and which agreements have been made beforehand. If you have a specific deadline, please let me know and I’ll let you know if it’s possible.

I will post work in progress pictures on my social media accounts as I work on your plush. If you do not want this, do let me know.

Please note that I am only one person. This is not my full-time job. Unforeseen events may come up and cause delays. If this ever happens, I will always keep you informed.

Cancellations

If the making of the commission has not yet started and the you wish to cancel your purchase, funds will be refunded MINUS PayPal or Etsy fees and the cost of any materials already purchased for said project.
If the piece has already been started no refunds will be issued.

Returns

Ready-made product

Are you buying a product that is already finished when you buy it? That means you have a legal return time of 14 days. This is only for ready-made products.
If you want to return your product, please send an e-mail to marlou@meplushyou.com. As the buyer you are responsible for paying the return shipping. Please pack the product well and use a trackable service. As soon as your returned product has arrived, you'll receive your money back. Please make sure you keep your proof of shipment.

Custom made products (commissions)

Are you buying a product that is made just for you; a commission? That means that you cannot return your product. Once you pay for a commission, you can no longer receive a refund.

Shipping

Shipping times

As soon as your product is finished, I will take it to the post office within 2 days. The delivery times depend highly on postal service and (outside the EU) on customs.

Here's an indication:

Shipping method

Within the European Union orders will be shipped with DHL. Outside of the EU I will use PostNL international.
All orders will be shipped with tracking information. You will receive a link to follow your package.

Shipping - loss or damage

Most orders will be shipped with signature for delivery, including insurance for damage or loss.
If your plush arrives damaged, or if your plush doesn't arrive within 3 weeks time, please contact me as soon as possible so I can contact the company that shipped it. In case of damage, please take pictures of the box and damage on the product and send them to marlou@meplushyou.com
If you wait longer than 30 days after shipping to let me know about any damage or loss, it may not be possible to cover it.

Customs (for customers outside EU)

Buyers outside of Europe are responsible for any import duties, customs fees, taxes and similar surcharges.

Characters and references

When commissioning me, please provide a clear description and if available, clear reference images of the character you want made.

If I am provided with multiple reference images, it is up to the commissioner to be very clear which elements of which images are to be used.

I will always do my best to color match fabrics as close to your character as I can. Please understand that minky fabric doesn’t come in every color and colors may look different across monitors.

Style & artistic freedom

I will do my best to match your reference images/chosen character as closely as possible. Please be aware however, that as an artist, my own style does dictate how I will make a plush; some stylisation will naturally occur due to my methods and personal tastes. Please see my prior work for examples. Ensure that you are generally pleased with my style before committing to a commission, as no refunds will be made if you do not like my style/way of plush-making.

Changes to the commission

I typically do not accept changes to the project once I started working on it. If details are unclear to me, I will ask you before making the plush. To help get the plush of your dreams, please be as detailed as possible when requesting a commission.

Safety

The plushies I make can definitely be cuddled and played with. They aren't suitable for rough play though, so please take care when giving it to a child.

Are you ordering a plush specifically for a young child? Please let me know when you order. I will take this into account when making the plush, for example for the use of materials (no hard wires and such)

Cleaning

Your plush should not be washed in a washing machine! If it gets dirty, simply spot clean with a damp cloth. If needed, use some soap or detergent. Brush the plush with a toothbrush or cat brush after cleaning, to keep the minky fur fluffy.
An explanation with images can be found here.

Other info

You can find images of my recent work on my DeviantArt and Facebook page. On my instagram you'll find most work in progress photos.

Fabric

The main fabric I use is Minky; a plush cuddle fabric. This fabric is super soft and available in many colors.
If you prefer another type of fabric, please let me know. Accessories and clothing can be made of minky, but also of other fabrics (eg. a cotton shirt).

Sewing

I make my plushies mostly with a sewing machine. Small parts and finishing touches are made by hand.

Embroidery

Because I own an embroidery machine, a lot of different designs and options are possible. I create my own embroidery designs using special embroidery software. It's possible to embroider custom eyes, marks, names, dates, etc.

Airbrushing

For special details like gradients and markings, airbrushing is possible. I use a special brand of fabric airbrush paint for this, which stays on well and is washable. The fabrics remains soft when using this method.

Contact information

Meplushyou
Boekeloseweg 17
7553DK Hengelo
The Netherlands

E-mail address: marlou@meplushyou.com

VAT number (btw): NL200415566B01
Registered with the Dutch Chamber of Commerce (KvK), nr. 64551679.

Instagram: instagram.com/meplushyou
Facebook: facebook.com/meplushyou
DeviantArt: meplushyou.deviantart.com
Etsy: meplushyou.etsy.com

Send an e-mail