Meplushyou Shop policies

Payment

Orders will be securely processed by Shopify.
You'll be able to pay in your own currency, using the payment options listed below:

PayPal Visa MasterCard American Express Maestro iDEAL Bancontact Sofort banking Shop Pay Apple Pay Google Pay
If you'd like to pay using your own bank, you can select SOFORT banking upon checkout.
This payment method is available in Germany, Austria, Switzerland, Italy, Spain and Poland.
iDEAL and Bancontact are available to buyers from the Netherlands and Belgium.

Processing time

Items listed in the shop are ready to ship, unless stated otherwise.
Your order will be shipped within 3 business days.

Shipping methods

Small items (charms, keychain plushies and other accessories) will be shipped with regular post without tracking, unless upgraded upon check-out.
Plush orders will be shipped with tracking information and full insurance (signed for delivery).

Estimated delivery times

The Netherlands: 1 business day
Belgium: 2-3 business days
Europe: 2-10 business days
North America: 5-25 business days*
Latin America and the Caribbean: 5-25 business days*
Australia, New Zealand and Oceania: 5-25 business days*
Asia Pacific: 5-25 business days*
North Africa and the Middle East: 5-25 business days*
(*Usually 4-15 business days, but may be delayed due to the current pandemic)

Customs (for customers outside EU)

Buyers are responsible for any possible import duties, customs fees, taxes and similar surcharges that may apply.

Returns

I only accept returns within Europe. Contact me within 14 days of delivery at marlou@meplushyou.com if you wish to return an item.
As the buyer you are responsible for paying the return shipping. Once your product has been received by me in good order, you will receive the full purchase price, including initial shipping costs (not the return shipping costs).